INSURANCE CLAIM SERVICES

Citywide Construction in Chicago is proud to work with a large variety of insurance companies to help residential and commercial property owners successfully navigate the insurance claims process for building-related damage. We understand that dealing with insurance claims can be overwhelming, confusing, and time-consuming—especially when property damage disrupts daily life or business operations. That is why our team takes a hands-on, client-focused approach, serving not only as a construction contractor but also as a trusted partner throughout the entire insurance claim journey. From the initial inspection to final repairs, we help ensure our clients receive the coverage and repairs they deserve.

Our extensive experience working with insurance providers allows us to understand how different carriers operate, what documentation they require, and how to present claims clearly and accurately. Over the years, Citywide Construction has built strong professional relationships with many major and regional insurance companies, giving us valuable insight into their processes and expectations. This familiarity enables us to communicate effectively with insurance adjusters, claims representatives, and inspectors, helping to eliminate miscommunication and unnecessary delays. By acting as a bridge between the property owner and the insurance company, we simplify the process and keep projects moving forward.

When a client contacts Citywide Construction after experiencing damage to their building, our first step is a thorough inspection of the property. We carefully assess all visible and hidden damage, whether it is caused by water intrusion, fire, smoke, storms, sewage backups, or structural issues. Our detailed evaluations help identify the full scope of repairs needed—not just surface-level fixes. This is critical when working with insurance claims, as overlooked damage can lead to denied coverage or costly repairs later. We document everything meticulously with photos, written reports, and repair estimates that align with insurance industry standards.

One of the most valuable services we provide is assistance with claim documentation and estimates. Insurance companies rely heavily on accurate, itemized estimates to determine coverage, and even small errors or omissions can impact a claim’s outcome. Citywide Construction prepares professional, comprehensive estimates that clearly outline labor, materials, and repair methods. We ensure these estimates reflect the true cost of restoring the building to pre-loss condition while remaining compliant with local codes and insurance guidelines. If an insurance adjuster has questions or requests revisions, our team responds promptly and professionally to keep the claim progressing.

Citywide Construction also understands that insurance claims often involve more than one round of approval. In many cases, additional damage is discovered once work begins, leading to the need for supplements. Our team is well-versed in submitting supplemental claims and supporting them with proper documentation and explanations. We work directly with insurance representatives to justify additional repairs, ensuring that nothing essential is left uncovered. This proactive approach helps protect our clients from unexpected out-of-pocket expenses and ensures the property is fully and properly restored.

For property owners, time is often a major concern. Delays in claim approvals can prolong disruptions, create safety hazards, and increase stress. Citywide Construction prioritizes efficiency without sacrificing quality. By coordinating inspections, estimates, and communication with insurance companies, we help minimize downtime and keep projects on schedule. Our organized workflow and consistent follow-ups help prevent claims from stalling, allowing repairs to begin as quickly as possible.

In addition to handling insurance coordination, Citywide Construction serves as a trusted advocate for our clients. Insurance policies can be complex, filled with technical language and exclusions that are difficult to interpret. While we do not act as public adjusters, our experience allows us to help clients better understand what is included in their claim and what repairs may be eligible for coverage. We explain the process in clear, straightforward terms so clients can make informed decisions with confidence.

Once a claim is approved, Citywide Construction transitions seamlessly into the repair and restoration phase. Our skilled crews handle a wide range of construction services, including structural repairs, drywall replacement, flooring, roofing, electrical, plumbing, and finishing work. 

Because we are already familiar with the scope approved by the insurance company, we ensure all repairs align with claim specifications while meeting or exceeding industry standards. Our goal is not just to repair damage, but to restore safety, functionality, and peace of mind.

For commercial clients, the stakes are often even higher. Business interruptions can result in lost revenue, employee displacement, and customer dissatisfaction. Citywide Construction understands these challenges and works closely with business owners, property managers, and insurers to prioritize critical repairs and maintain compliance with building codes and safety regulations. Our experience with commercial insurance claims allows us to address complex structures, large-scale damages, and strict timelines efficiently and professionally.

Throughout every project, communication remains a top priority. Citywide Construction keeps clients informed at every stage, providing updates on claim status, repair timelines, and next steps. We believe transparency builds trust, and we take pride in being accessible and responsive whenever questions arise. Clients never feel left in the dark—we are there to guide them from start to finish.

Ultimately, Citywide Construction’s ability to work with a wide variety of insurance companies sets us apart as a reliable and knowledgeable construction partner in Chicago. Our commitment to detailed documentation, clear communication, and quality workmanship helps ensure insurance claims are handled smoothly and repairs are completed correctly. By taking the burden of insurance coordination off our clients’ shoulders, we allow them to focus on what matters most—getting their homes and buildings back to normal. With Citywide Construction, clients can feel confident knowing their property and their claim are in experienced, capable hands.